tag:blogger.com,1999:blog-85615286520883345532024-02-07T05:59:38.517-08:00The Leadership JourneyLeadership is a journey. The more we learn the further we can go...Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.comBlogger63125tag:blogger.com,1999:blog-8561528652088334553.post-22676804671249636692014-09-30T07:06:00.002-07:002014-10-01T04:43:14.591-07:007 Ways to Start a Story...<br />
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<span style="font-family: Calibri;">Storytelling in business has really taken off in the last
few years, but whilst we may understand the need to tell a story knowing how to
start it can sometimes be a bit trickier. So here are a few tips on ways to
start a story:<o:p></o:p></span></div>
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<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">Imagine…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">Probably one of the most evocative ways to get someone’s attention
is to get their imagination working.<span style="mso-spacerun: yes;">
</span>Imagine... works really well if you want to tell a “visionary” story,
taking people to a place that perhaps they haven’t explored before. And
depending on the follow up words you can take them to a wide variety of places
and times. Imagine if… Imagine when… And then to make the story really powerful
you need to show the audience the link between their leap of imagination and
the reality of where they are now. So for example, imagine there was a new fuel to run cars on – and then show them a picture of a prototype and a path to take it from
now to the future.</span></div>
<br />
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<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">I remember when…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">This opening invites the audience to look at where they have
come from and how much has changed (hopefully for the better). This a great way
to remind people of the obstacles that they have already overcome and the put
things into perspective. Sometimes people need reminding that they are making
progress. <o:p></o:p></span></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 8pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">3.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">I was walking down the street the other day…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">You were in the middle of doing something ordinary when
something extraordinary happened. It happens to people all the time, they are
getting on with their lives when something happens that changes, interrupts and
generally makes an impact. This can be a great starter for a story which is
about a journey or about getting from where you are and going to where you want
to be. <o:p></o:p></span></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 8pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">4.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">It is a universal truth…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">Starting with a provocative or unusual statement which makes
the listener stops and think. They may or may not agree with your statement,
but either way they will be tuned in to what you say next. <o:p></o:p></span></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 8pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">5.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">Life is like a box of chocolates…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">Here we have both a quote and a metaphor. Quotes are great
(but don’t over use them). Metaphors are a way of getting people to think sideways
and open up their thinking to the story you are going to tell them. They can
help provide some distance between the same old thinking and a new approach.<o:p></o:p></span></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 8pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">6.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;">I get really mad when…<o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">This starts with an emotion – an emotion you would like to
draw your audience into. This is an invitation to get mad, to get excited, to
get involved. It draws people in to what you are about to say next,
particularly when delivered with passion. <o:p></o:p></span></div>
<br />
<div class="MsoListParagraph" style="margin: 0cm 0cm 8pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">7.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><span style="font-family: Calibri;"><span lang="EN" style="mso-ansi-language: EN;">We
are at the beginning of the end…</span><o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">Paradoxes, where a statement seemingly contradicts itself
are a way to show how two different contradictory thoughts can be held at the
same time. In doing so they help change perspective and help open up our minds
to alternative options. <o:p></o:p></span></div>
<br />
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<span style="font-family: Calibri;">The start of a story does not have to be “Once upon a time...”
There are lots of alternatives. How does your story start?</span><br />
<span style="font-family: Calibri;"></span><br />
<span style="font-family: Calibri;">See also <a href="http://trainingsoutheast.blogspot.com/2011/12/using-stories-in-business.html" target="_blank">Using stories in business (part 1)</a><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-25938995292993411612014-08-08T03:27:00.000-07:002014-08-08T03:27:16.330-07:00Three Types of Learning
<span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;">Learning usually takes place in one of 3 different of timescales:</span><br />
<span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;"></span><br />
<div style="margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;"><strong>Just too late:</strong>
Learning after the event – not the best option as you are always playing catch
up and can be downright dangerous! In Health and Safety for example, just too
late was too late to stop the factory burning down.<o:p></o:p></span></span></div>
<span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt;">
<span style="color: black; font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;"><strong>Just in time:</strong> Quick,
bite sized learning where you have access to it when you need it. Characterised
by short videos that show you HOW TO: eg repair something, improve your
interview skills before the event, deal with giving feedback to a colleague, or
even how to use a fire extinguisher.<o:p></o:p></span></span></div>
<span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;">
</span><br />
<div style="margin: 0cm 0cm 0pt;">
<span style="font-family: "Trebuchet MS", sans-serif;"><span style="color: black; font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman"; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Times New Roman"; mso-fareast-theme-font: minor-fareast; mso-font-kerning: 12.0pt; mso-hansi-theme-font: minor-latin; mso-themecolor: text1;"><span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;"><strong>Just in case:</strong>
Learning in advance skills that take time to master. For example: leadership
skills are not something that you can learn over night as they consist of many
parts. Some skills take practice such as Presentation Skills and often benefit
from having a coach or someone to “hold your hand” during the learning process.
Even with H&S learning how to have the right culture and signage prevents
accidents from happening.</span> </span><span style="font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><o:p></o:p></span></span></div>
<br />
<span style="font-family: "Helvetica Neue", Arial, Helvetica, sans-serif;">What sort of learning takes place in your organisation?</span>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-71830659699660376902014-02-05T08:07:00.003-08:002014-02-05T08:07:57.940-08:00A Good Listener is Like a Good Dancer
<br />
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<span style="font-family: "Trebuchet MS", sans-serif;">Remember Aunty Rose who doesn’t stop talking? Or Uncle Jack
who loves to tell funny stories? How many times have you heard the story
about….?</span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
<strong>A Good Listener is Like a Good Dancer</strong></span><div class="separator" style="clear: both; text-align: center;">
<span style="font-family: "Trebuchet MS", sans-serif;"><strong><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhlO1RIRoF5gHUmJSEQwoUDMeLDc8XlLIsurfUgI7_ZVET6gj6xo_dwmfy788Q1WK_ly676__fJeqZCJEvfy7WfHs2ctpSENu9kg1dMEFe2Kx1MJEPwQlAkAl4DsYgQU5fWIBdEpSRFxm4/s1600/dancer.jpg" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhlO1RIRoF5gHUmJSEQwoUDMeLDc8XlLIsurfUgI7_ZVET6gj6xo_dwmfy788Q1WK_ly676__fJeqZCJEvfy7WfHs2ctpSENu9kg1dMEFe2Kx1MJEPwQlAkAl4DsYgQU5fWIBdEpSRFxm4/s1600/dancer.jpg" height="320" width="214" /></a></strong></span></div>
<br />
<strong><span style="font-family: Trebuchet MS;"></span></strong><br />
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<span style="font-family: "Trebuchet MS", sans-serif;">A good dancer works with their partner, making the moves seem seamless. It is a skill that takes time to develop as anyone who has watched Strictly Come Dancing will know. </span></div>
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<span style="font-family: "Trebuchet MS", sans-serif;">Active listening is also skill which takes time and effort to
develop. It is not passive and takes commitment from the listener. Active
listing shows that you value what the other person has to say and can encourage
other people to talk.</span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><span style="font-family: "Trebuchet MS", sans-serif;">Active listeners have freed their minds and made a
commitment to absorb what the other person has to say so that they can respond
appropriately. They do not make assumptions about what the other person is
going to say – and therefore allow them to finish their sentence. </span><br />
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
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<span style="font-family: "Trebuchet MS", sans-serif;">Active listeners:</span></div>
<div class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0pt 54pt; mso-add-space: auto; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]-->Show interest</span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 54pt; mso-add-space: auto; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Request information</span></div>
<div class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 10pt 54pt; mso-add-space: auto; mso-list: l1 level1 lfo1; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Obtain understanding</span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b><span style="font-family: "Trebuchet MS", sans-serif;">Here are the five rules to active listening</span></b></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><b>Pay attention.</b></span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Give
the speaker your undivided attention and acknowledge the message. Recognize
that what is not said also speaks loudly. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Look
at the speaker directly. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Put
aside distracting thoughts. Don’t mentally prepare a rebuttal! </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Avoid
being distracted by environmental factors. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->“Listen”
to the speaker’s body language. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Refrain
from side conversations when listening in a group setting. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><b>Show that you are listening.</b></span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Use
your own body language and gestures to convey your attention. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Nod
occasionally. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Smile
and use other facial expressions. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Note
your posture and make sure it is open and inviting. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Encourage
the speaker to continue with small verbal comments like yes, and uh huh. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><b>Provide feedback. </b></span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Our
personal filters, assumptions, judgments, and beliefs can distort what we hear.
As a listener, your role is to understand what is being said. This may require
you to reflect what is being said and ask questions. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Reflect
what has been said by paraphrasing. “What I’m hearing is…” and “Sounds like you
are saying…” are great ways to reflect back. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Ask
questions to clarify certain points. “What do you mean when you say…” “Is this
what you mean?” </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Summarize
the speaker’s comments periodically. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><b>Defer judgment. </b></span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Interrupting
is a waste of time. It frustrates the speaker and limits full understanding of
the message. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Allow
the speaker to finish. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Don’t
interrupt with counter arguments. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><!--[endif]--><b>Respond Appropriately. </b></span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Active
listening is a model for respect and understanding. You are gaining information
and perspective. You add nothing by attacking the speaker or otherwise putting
him or her down. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Be
candid, open, and honest in your response. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Assert
your opinions respectfully. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 10pt 72pt; mso-add-space: auto; mso-list: l0 level2 lfo2; tab-stops: list 72.0pt; text-indent: -18pt;">
<!--[if !supportLists]--><span style="font-family: "Trebuchet MS", sans-serif;"><span style="font-family: "Courier New"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Courier New";"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]-->Treat
the other person as he or she would want to be treated. </span></div>
<span style="font-family: "Trebuchet MS", sans-serif;"></span><br />
<span style="font-family: "Trebuchet MS", sans-serif;"></span><br />
<span style="font-family: "Trebuchet MS", sans-serif;">Active listening is just one aspect of good communication skills. The more you practice the better you will get at it. </span>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-24917690671962626942013-06-19T08:29:00.002-07:002013-06-19T08:29:37.971-07:00Three Sources of Conflict
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">In my experience working with
organisations there are three factors behind most organisational conflicts: <o:p></o:p></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitQQy-9O1RuRHfgFGwm9Ue9GC7jcGtvbi7wbXjNw8aDzgh_U-d0dgJGcY4G2Ivd-P681uMi32iP3eimaWHcexFO9isiZduw0bxLbJ3Hd_OEqOcRCduaRp6OLP2u68h5MAsuFRr0iHnkgA/s1600/berry+boxing.tif" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"><img alt="" border="0" height="200" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEitQQy-9O1RuRHfgFGwm9Ue9GC7jcGtvbi7wbXjNw8aDzgh_U-d0dgJGcY4G2Ivd-P681uMi32iP3eimaWHcexFO9isiZduw0bxLbJ3Hd_OEqOcRCduaRp6OLP2u68h5MAsuFRr0iHnkgA/s200/berry+boxing.tif" title="Boxing" width="184" /></a></div>
<br />
<div class="Default" style="margin: 0cm 0cm 3.4pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">1.
Differences in behaviour and communication styles <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 3.4pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">2.
Differences in priorities and values <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">3. Workplace conditions,
including <i>poor communications from leaders </i><o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">Some personalities just seem to
clash. It's important to determine why two people rub each other the wrong way.
Do they have opposing behavioural styles? <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">For example, an extrovert who
is open and expressive could view an introvert as hard to read and perhaps
untrustworthy. Likewise, a time-conscious, highly organised employee may
harshly judge a spontaneous colleague. Someone who is highly analytical and
precise might view an intuitive person as impulsive and flaky. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">Teaching team members to
understand basic human differences can help them overcome tendencies to judge
and make assumptions. They can learn to accept coworkers’ differences. Consider
using any of the commonly accepted assessment tools, such as PRISM or Belbin. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><a href="http://www.jamberry.co.uk/training/difficult-behaviour.html"><span style="color: blue; font-family: Calibri;">Workshops</span></a><span style="font-family: Calibri;">
provide another option. An extrovert can learn to ask questions to draw out an
introvert. The highly organized team member can learn to set more realistic
deadlines. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">Understanding personality
differences can help prevent clashes and conflicts before they become ongoing
problems. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">I offer several options for </span><a href="http://www.jamberry.co.uk/training/team_building_development.htm"><span style="color: blue; font-family: Calibri;">learning
about personalities</span></a><span style="font-family: Calibri;"> in the workplace to help deal with differences and
conflicts. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<b><span style="font-size: 11.5pt; line-height: 115%;"><span style="font-family: Calibri;">Expectations
and Assumptions<o:p></o:p></span></span></b></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">People have different needs,
values, beliefs, assumptions and cultural frameworks. Our expectations are fed
by past experiences. If you erroneously assume that others are essentially
mirror images, your lack of clarity can create strife. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">Leaders and teams must explore
others’ expectations, assumptions, underlying values and priorities. This can
be accomplished in group or individual sessions, led by a manager or coach. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">When there is an elevated
degree of conflict, it's wise to retain a </span><a href="http://www.jamberry.co.uk/jamberry_people/tutor_profiles.htm"><span style="color: blue; font-family: Calibri;">professional</span></a><span style="font-family: Calibri;">
who is trained in interpersonal skills and mediation. <o:p></o:p></span></span></div>
<br />
<div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 11.5pt;"><span style="font-family: Calibri;">Behind every complaint is an
underlying value that goes unsatisfied. Asking questions like “What’s really
important here?” often allows people to uncover competing values and
priorities. You will facilitate more authentic conversations when you ask the
right questions. <o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-size: 11.5pt; line-height: 115%;"><span style="font-family: Calibri;">What do you
think about these ideas? What do you see as a major source of conflict in your
organisation? </span></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-17779626956016901372013-06-06T06:18:00.001-07:002013-06-06T06:23:29.196-07:007 Things to Consider to Ensure your #TeamBuilding Event Hits the Spot<br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-font-size: 12.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="font-family: Verdana, sans-serif;">Are
you planning a TeamBuilding event? If you are here are some of the things you need to
think about.<o:p></o:p></span></span></div>
<span style="font-family: Verdana, sans-serif;">
</span><br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-font-size: 12.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><o:p><span style="font-family: Verdana, sans-serif;"> </span></o:p></span></div>
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9MZXLpeFdbnBV5dQzMac39vijHCsh0E04Yk3SC5fxq8gGX5ldAisj6nZLcYIQ_jhD9YDw1mKOwXhUy-iwA3Awx_Vtebk-0kDbUgGVbuHiG5oK4qP-xPsuDDYwjYJmest2IhuiCRjiepQ/s1600/whales4.jpg" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi9MZXLpeFdbnBV5dQzMac39vijHCsh0E04Yk3SC5fxq8gGX5ldAisj6nZLcYIQ_jhD9YDw1mKOwXhUy-iwA3Awx_Vtebk-0kDbUgGVbuHiG5oK4qP-xPsuDDYwjYJmest2IhuiCRjiepQ/s1600/whales4.jpg" width="197" /></a><span style="font-family: Verdana, sans-serif;">
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">What
do you want to achieve?</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> When
arranging an event it is important to ensure that you are clear about your aims
and objectives for the event. Is it an event where you want the team to get to
know each other better and have some fun? Is that your sole objective? Or do
you want something more? If it is something more what are the desired outcomes
you have for the event?<span style="mso-spacerun: yes;"> </span>And how are you
going to measure if the event has been successful?<span style="mso-spacerun: yes;"> </span>All of these are questions you need to ask
before you can decide on the type of event that you are going to arrange. If
you are not sure, talk it through with your facilitator and event organiser to
help you to clarify the intentions.<o:p></o:p></span></span><br />
<span style="font-family: Verdana, sans-serif;">
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">2.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">How
long have you got available?</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">
Realistically there is only so much you can achieve in an afternoon or even a
full day. So don’t set your ambitions too high, but make sure they are
realistic and practical. Remember that if you are not holding an event onsite
(which is always the best option) you may need to allow travel time. In
fact, why not make the travel part of the day and book a coach or mini bus to
pick everyone up?</span></span><br />
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"></span><span style="font-family: Verdana, sans-serif;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">3.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Budget.</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> Whilst money may not be your main
concern, everyone wants to feel that they have got value for money. When
organising your event, make sure your event organiser has a realistic
understanding about your budget and be prepared to discuss it with them. Good
professional organisers will not try and sell you something you can’t afford
and will help you to maximise your budget to get the best possible event.</span></span><br />
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"></span><span style="font-family: Verdana, sans-serif;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Number
of people.</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> The number of
people you have coming to the event can make a big difference to what works and
what doesn’t. Make sure that your event is suitable for the size of your group</span></span><br />
<span style="font-family: Verdana, sans-serif;">
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">5.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">How
adventurous are your team?</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">
There are vast number of different types of team building events available now,
so you don’t need to run outdoor activities if indoor ones are more suited to
your team, or the weather! Climbing mountains maybe the right answer for some,
but not all. And indoor events need to be equally carefully considered. Whilst
some people love music and drama others may prefer cooking or painting.
Remember that it is not always possible to please everyone in the group, but a
general consensus is helpful. Always bear in mind however, that any experience
outside the norm may make some people uncomfortable – after all that is how we
learn and grow as people.</span></span><br />
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"></span><span style="font-family: Verdana, sans-serif;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">6.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Choose
professional facilitation</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">. A
professional facilitator will not only ensure that the day runs as smoothly as possible,
but will also add to the experience by bring his/her knowledge to the event.
Good team events include good set-up and de-briefing by a professional
facilitator. If you are not sure who to choose ask for recommendations from
others. </span></span><br />
<span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"></span><span style="font-family: Verdana, sans-serif;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"><span style="mso-list: Ignore;">7.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><!--[endif]--><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">Follow
up after the event.</span></b><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;"> Make
sure that you and your team take on any learning points from the day and start
to work them into your daily routine wherever possible. This might be a
different way of working together or recognition of someone’s skills that were
not appreciated before. Whatever it is, make sure that the team event is part
of an on going process in your organisation. Not a one off jolly!<o:p></o:p></span></span><br />
<span style="font-family: Verdana, sans-serif;">
</span><br />
<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span style="font-family: "Calibri","sans-serif"; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-font-size: 12.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"><span style="font-family: Verdana, sans-serif;">Team
events should be productive, energetic and fun. Make sure yours gets your team
fired up and enthusiastic!<o:p></o:p></span></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-44510681000120708432013-02-25T07:21:00.000-08:002013-02-25T08:09:51.502-08:00Why do teams get stuck? <span style="font-family: Arial, Helvetica, sans-serif;">If your team is struggling or seems to have got stuck, it may be for one of the following reasons. </span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div align="left" class="MsoListParagraph" style="line-height: 150%; margin: 6pt 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;"><span style="mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">1.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> <span style="font-family: Arial, Helvetica, sans-serif;"> </span></span></span></span></b></span><span style="font-family: Arial, Helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;">Inappropriate Leadership. </b>Lack of structure or clear
leadership can lead to a team becoming<span style="mso-spacerun: yes;">
</span>dysfunctional and/or resistant. This in turn can lead to a high turnover
of staff and without intervention disbandment of the team as being non
-performing.</span></div>
<div align="left" class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin: 6pt 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">2.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;">Unqualified team members. </b>Teams need to
both have the appropriate technical skills as well as a balance to the
necessary roles. If team members are lacking in basic skills, they need to have
the appropriate training or be moved on.</span></div>
<div align="left" class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin: 0cm 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">3.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;">Unconstructive Climate</b> An effective
team needs to have an open climate that bridges differences and encourages
individuals. If team members become defensive or secretive the team will
struggle to thrive. Important issues must be openly discussed and resolutions
found wherever possible. </span></div>
<div align="left" class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin: 0cm 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">4.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;">Projection and scapegoating</b><span style="mso-spacerun: yes;"> </span>where the teams problems are being caused by
"external influences". By making others part of the problem the team
is adopting a "it wasn't me" attitude. </span></div>
<div align="left" class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin: 0cm 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">5.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 150%;">Dominance of one or more personality/ behaviour types</span></b><span style="font-size: 12pt; line-height: 150%;">. It is not uncommon for the leader
of a team to recruit "someone like them" or "someone who fits
in" who consequently adds to the teams skills and strengths in a
particular area, but does not necessarily address any gaps the team may have.
Lopsided teams can often find it difficult to move forward. </span></span></div>
<div align="left" class="MsoListParagraphCxSpMiddle" style="line-height: 150%; margin: 0cm 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; line-height: 150%;">6</span><span style="font-size: 12pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 150%;">Teams , like the people within them, have a sense of self-esteem</span></b><span style="font-size: 12pt; line-height: 150%;">. Low self esteem can be a result of
many things but might include: lack of drive, lack of recognition, lack of
pride in their work. If their perception is<span style="mso-spacerun: yes;">
</span>one of low self esteem, they will find it difficult to develop and move
forward. </span></span></div>
<div align="left" class="MsoListParagraphCxSpLast" style="line-height: 150%; margin: 0cm 0cm 0pt 39pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-align: left; text-indent: -21pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: Arial, Helvetica, sans-serif;"><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 150%; mso-bidi-font-family: Verdana; mso-fareast-font-family: Verdana;"><span style="mso-list: Ignore;">7.<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span></b><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; line-height: 150%;">Low creativity. </span></b></span><span style="font-size: 12pt; line-height: 150%;"><span style="font-family: Arial, Helvetica, sans-serif;">Teams that are allowed to explore their creativity are more flexible in
their approach and quicker to solve problems than those that are asked to
deliver things in a fixed and rigid way. There is a difference between setting
and measuring standards for particular tasks and preventing any creativity in
achieving them. Harnessing creativity requires a level of risk and clear risk
assessment should go hand in hand with the creative process.</span> <b style="mso-bidi-font-weight: normal;"><o:p></o:p></b></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<o:p><span style="font-family: Arial, Helvetica, sans-serif;"> </span></o:p></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div align="left" class="MsoListParagraphCxSpFirst" style="line-height: 150%; margin: 6pt 0cm 0pt 39pt; mso-add-space: auto; mso-list: l1 level1 lfo1; text-align: left; text-indent: -21pt;">
</div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-74012520717398036852013-01-18T08:05:00.000-08:002013-01-18T08:05:06.268-08:00Training trends 2013
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiouVuTwPVVLgK32s6EDvTrNEgCIivarJ7L0hBqu8Y3yG796PacyPtP7WsJc96RvAh3XBdrdvntOfAvbQCoRORsE8jukoBXvqe8gjaB3CC_8IvK5hhRtIavXuvW0wyEkhfgMJgXel6OVw/s1600/new+berry+presentation+ts.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiouVuTwPVVLgK32s6EDvTrNEgCIivarJ7L0hBqu8Y3yG796PacyPtP7WsJc96RvAh3XBdrdvntOfAvbQCoRORsE8jukoBXvqe8gjaB3CC_8IvK5hhRtIavXuvW0wyEkhfgMJgXel6OVw/s200/new+berry+presentation+ts.jpg" width="200" /></a></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;"></span> </div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Whilst over the past few years organisations have been
sitting on their budgets and rationing training more heavily than usual, the
trend for 2013 seems to be that new spending is on its way. Training (and
marketing) your way out of a recession has often been quoted as the way forward
and as new shoots of growth begin the appear, this can be expected to rapidly
take off. </span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">But the recession has changed the training world. Here are 5
trends that we expect to see more of in 2013.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Trend #1. No longer is it as common to have a class full of
participants who have been sent because "it might be useful". Far
more is the trend towards personalised learning using a wide range of
resources, from classroom based training to on-line and on-mobile
resources.<span style="mso-spacerun: yes;"> </span>In fact, a training manager is
now far more a resource manager providing knowledge based learning
opportunities. Their role is to find and disseminate learning opportunities and
reinforce learning to ensure it is embedded in the organisation. </span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Trend #2. Senior executives are taking more interest and
applying more influence in the learning requirements. The potential impact of
learning on project outcomes is being seen as critical as organisations move
forward. Learning initiatives are about increasing the productivity and
effectiveness of the organisation.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Trend #3. Another trend has been the rise of the knowledge
repositories. Using social media, such as closed and open groups on Facebook
and Ning, members of the organisation can share information with their
colleagues. Whilst file sharing has been around for years, opportunities for
sharing content have become much easier and more widespread. Content creators
and curators will become far more important as they collate and collect
libraries of information for use in the future.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Trend #4. All things video are set to dominate over the next
few years. Video traffic reached 51% of online activity in 2010 and is set to
climb to 70-80% by the end of 2013. And with the growth of smart phones and
tablets enabling us to watch video anywhere and everywhere it has to be the key
trend of the year. </span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Trend #5. And finally, we are seeing the rise of virtual online
video based training. Products such as Livestream, which allow you to join and
watch live events are becoming all the rage. </span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">So where will your learning take you in 2013?</span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-72540734150754043522012-12-18T06:45:00.000-08:002013-04-10T07:14:20.477-07:007 Ways to Say Something DifficultHave you got something difficult to say? Check out this Prezi which will give you a few ideas about how to approach it.<br />
<br />
<br />
<iframe frameborder="0" height="400" src="http://prezi.com/embed/c-_tw0ohgqp8/?bgcolor=ffffff&lock_to_path=1&autoplay=no&autohide_ctrls=0" width="550"></iframe><br />
<br />
<span style="font-family: Verdana, sans-serif;">Find out more in the </span><a href="http://www.pansophix.co.uk/product_info.php?ref=41&products_id=73&affiliate_banner_id=122" target="_blank"><span style="font-family: Verdana, sans-serif;">A Useful Guide to Resolving Conflict</span></a>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-18523766060224366502012-11-20T05:19:00.001-08:002012-11-20T05:19:08.595-08:00Schools shouldn't just be exam factories!
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="font-size: 12pt; mso-bidi-font-family: Arial; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><span style="font-family: Calibri;">The Confederation of British Industry, the
employers' organisation, made the recommendations in a report released at the
start of its annual conference. (19th Nov 2012)<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="font-size: 12pt; mso-bidi-font-family: Arial; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><span style="font-family: Calibri;">CBI's director general John Cridland said: "In
some cases secondary schools have become an exam factory. <o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="font-size: 12pt; mso-bidi-font-family: Arial; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-GB;"><span style="font-family: Calibri;">"Qualifications are important, but we also
need people who have self-discipline and serve customers well. As well as
academic rigour, we need schools to produce rounded and grounded young people
who have the skills and behaviours that businesses want." <o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">I
whole heartedly agree, my daughter is currently taking her GCSE's and the
pressure to get higher and higher marks by taking a resit when you already have
an 'A' are ridiculous. But I also have to question whether businesses are
placing too much emphasis on the school turning out a well rounded person and
not enough on their own responsibility to see learning as a lifelong activity and
hence give their employees the training and development they deserve. <o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
"<i style="mso-bidi-font-style: normal;"><span style="font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">We're in a
recession, we can't afford to provide training."</span></i><span style="font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;"> This is a cry we on the provision side of
the fence hear frequently<i style="mso-bidi-font-style: normal;">. </i>But<i style="mso-bidi-font-style: normal;"> </i>there is evidence to suggest that
organisations who spend on training in a recession are the first to emerge and
grow rapidly at the end of it. It makes sense after all. If you look after your
staff and develop their talents whilst your competitors are failing to do so,
then your company will be in a much better position to take advantage of an
upturn when it does come along.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">Not only that, you will weather the storm
itself much better. Flexible staff, who are committed to the organisation,
inspired by new ideas and commitment from their managers will certainly give
more of their best than those who are told "<em>Now's not a good time</em>."<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 16.85pt; margin: 0cm 0cm 10pt; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
</div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-11801043584115301452012-11-13T06:13:00.000-08:002012-11-13T06:13:41.473-08:00Health and Safety ridiculed for excess...
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">I
come to bury Caesar not to praise him ... "Et tu Brute!"<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">James
Hammerton-Fraser MD and H&S consultant at JamBerry Ltd has written a guest
blog post. <o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">Health & Safety is being held up to ridicule for its
excess, blamed for almost any decision not to proceed and worst of all it has
become a political football. An easy target with little or no supporters to
protect it from the ravages of political will. We are told that ‘bureaucracy’
is holding back business. Whilst I do believe that the HR legislation (hiring
and firing) existing in the country today may well be holding back business I
find it astonishing that Health & Safety legislation is holding back much
at all apart from the excesses of employers not looking after their employee’s
wellbeing.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">I would always agree that ongoing review of any process
is a good thing and that on an ongoing basis legislation, codes of practice and
culture should be reviewed to ensure it still fits the time and place. Health
& Safety in the UK and Europe is all relatively new, it should also be added
the vast proportion of EU legislation on Health & Safety in fact was
generated from the UK. The latest reviews by Lord Young and Prof. Loefsted have
supported the legislation and it implementation. Contrary to Cable and Osborne
who are proclaiming that they will cut 50% or more of the regulations/ bureaucracy
in place to reduce the ‘business burden’, and apparently by the spring of 2013,
I find myself asking ‘why’? To what end is the cut actually required? In this
case is Brutus a bit quick to wield the knife?<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">“HSE limited on proactive inspection.” Rather good sound
bite for a politician. Actuality the cuts in the budget for the HSE has meant
that they do not have the time to spend on proactively helping or hindering
business anyway. So what is the role of the HSE? Well it would appear that they
have little time allowed but to act as the police/prosecution service with
regard to Health & Safety. A real shame that the wealth of knowledge that
this institution has built up over the years has been diminished to prosecuting
the obviously guilty.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">Such as the, “</span><a href="https://t.co/redirect?url=http%3A%2F%2Fwww.hse.gov.uk%2Fpress%2F2012%2Frnn-w-georgecollier.htm&sig=a639e5ceef8739c976d7c1ce646feaf74250668d&uid=20134326&iid=a2e7322d-f080-42cc-b181-bc303805d9a0&nid=12+159+20121007" title="Builder faces jail over toddler's death"><span style="color: windowtext; font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%; text-decoration: none; text-underline: none;">Builder faces jail over toddler's death</span></a><span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">”. A
builder sentenced to two years in prison after being convicted of gross
negligence manslaughter in the case of a three-year-old girl who was killed when
a substandard wall collapsed on top of her. Few would argue this tragic case
deserves action.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">Headlines such as “Will work be the death of you? Workers
exposed to dangers because of savage health inspectors cuts - There are now
only three occupational physicians left at the HSE and 18 occupational health
inspectors” (Mirror 2<sup>nd</sup> Oct 2012) pose the question, “Where do the
HSE fit in the no bureaucracy regime?” which politicians are so eloquently
pronouncing.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">Government reforms to the ‘workplace safety framework’,
and what these will mean for different ‘stakeholders’ and the timescales for
their implementation are all rather vague when you actually get into the
detail. Balance this against the government’s Health & Safety strategies to
focus on workplace health, looking at the role of Government in this area,
improving risk management and how days lost through sickness can be reduced.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%;">The words of Julius Caesar start to ring in my ears; “As
a rule, men worry more about what they can't see than about what they can!”<br />
<br />
So are our politicians shooting themselves in the foot by shouting about what
is actually not there and in the process loosing what has been a well balance
interest of the wellbeing of the employee and employer?<o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-28930430472032363592012-09-25T03:33:00.000-07:002016-08-11T10:00:24.616-07:007 Ways to Make an Instant Impact on Your Audience when Presenting<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">Want your presentations to have more impact? Here are 7 ways
you can create impact with your audience and give your public speaking skills a
boost. </span></div>
<div class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: "calibri";">Make the stage yours. You are in control of what
happens up there, so take control. </span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: "calibri";">If you are being introduced by someone, say
thank you as you take the stage. Make sure you have supplied the intro material
so that you know what is going to be said. Don't leave it to the last minute. </span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">3.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: "calibri";">Centre <u>yourself</u> on stage. Make sure that
your feet are grounded and face your audience. They may well be as nervous as
you are so show them you are not nervous but excited to be there. </span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">4.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: "calibri";">Make eye contact with one or two people. If
possible, work out beforehand who you are going to connect with initially. And
stick to them at the beginning. Once you start speaking you can allow yourself
to send one line of your presentation to each person in the room. Try making a
figure of 8 across the room as you look to make sure you don't favour one side
more than the other.</span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">5.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: "calibri";">Have a powerful opening. Make your first words a
startlingly fact, an attention grabbing headline or (if you dare) a joke. When
writing your talk, think about it as an inverted triangle. The key point<span style="mso-spacerun: yes;"> </span>comes first and it may be controversial. The
rest of the talk is about justifying <span style="mso-spacerun: yes;"> </span>why
you opened with that statement. A newspaper report can be a good template to
use. </span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="margin: 0cm 0cm 0pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">6.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: "calibri";">Use humour if you know you can do it well, otherwise
stick to the facts. </span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="margin: 0cm 0cm 10pt 36pt; mso-list: l0 level1 lfo1; text-indent: -18pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: "calibri";">7.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: "calibri";">Have a powerful opening story about yourself so
that the audience can connect with you. You are interesting and you are an
expert in your subject so it is very powerful if you can combine the 2 aspects.
</span><br />
<span style="font-family: Calibri;"><br /></span><br />
<span style="font-family: Calibri;">Want more ideas about how to create successful presentations? Visit <a href="https://www.cherrystone.org.uk/product-category/leadership-management/presentation-skills/" target="_blank">Cherrystone</a> </span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-7270455649495694402012-07-20T07:58:00.001-07:002016-04-25T09:19:07.766-07:00Presentations should never be boring again!<br />
<h2 class="MsoNormal" style="margin: 0cm 0cm 10pt;">
Presentations should
never be boring again!</h2>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiouVuTwPVVLgK32s6EDvTrNEgCIivarJ7L0hBqu8Y3yG796PacyPtP7WsJc96RvAh3XBdrdvntOfAvbQCoRORsE8jukoBXvqe8gjaB3CC_8IvK5hhRtIavXuvW0wyEkhfgMJgXel6OVw/s1600/new+berry+presentation+ts.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="180" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhiouVuTwPVVLgK32s6EDvTrNEgCIivarJ7L0hBqu8Y3yG796PacyPtP7WsJc96RvAh3XBdrdvntOfAvbQCoRORsE8jukoBXvqe8gjaB3CC_8IvK5hhRtIavXuvW0wyEkhfgMJgXel6OVw/s200/new+berry+presentation+ts.jpg" width="200" /></a></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<br /></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">How many boring presentations have you sat through? Be
honest, how many have you given? What is it that makes presentations boring?
The material? The presenter? The space that you are in?</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">Ok, so you may have limited options over the latter but you
do have some control over the former. And if you follow some basic rules you
are a fair way to being there.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">1. Make it personal. After all it is YOU that is standing up
there. You're not boring are you? You are someone with an opinion, full of
knowledge that you want to share with your audience. So when you are preparing
for your presentation, think about how you can use your personality, your thoughts
and opinions to bring it alive.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">2. And making it personal also applies t the audience. Why
should they listen to you? What has it got to do with them? What are they going
to learn and why is it important?</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">My 15 year old daughter regularly asks the questions of her
teachers "Why do I need to know this stuff? How am I going to use it later
in life?"</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">A difficult question sometimes for a teacher to answer, but one
which they don't often have an adequate reply to. But it is a question that you
need to consider because without it your presentation is a NICE to have not a
NEED to have. </span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">3. Too many words! How often do you come across a presentation
with too many words! Words on slides - lots of them! Words in the script - too
directive, instructive, patronising, jargon filled. Remember your audience want
to be engaged. Using pictures rather than words maybe a cliche, but that is
because it works!</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">4. Start at the end. When planning a presentation I will
think about where I want the audience to be at the end and the call to action
that I am going to raise. The rest of the presentation is then a journey to get
them there. There may be highs and lows, questions and answers, but they should
all be leading one conclusion.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: "calibri";">Enjoyed this? You might like to read <a href="https://www.cherrystone.org.uk/product/stand-and-deliver/" target="_blank"><strong>Stand and Deliver</strong></a><strong>, Improve Your Presentations at Work</strong>, part of the <a href="https://www.cherrystone.org.uk/cherrystone-collection/" target="_blank"><strong>Cherrystone Collection</strong></a></span><br />
<span style="font-family: Calibri;"></span><br />
<span style="font-family: Calibri;"></span> </div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-43917831090491360102012-03-29T07:12:00.001-07:002014-10-01T04:46:12.278-07:00Does Presenting Put You in a Spin?<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">For many
people the stress of presenting is the worst part.<o:p></o:p></span><br />
<br />
<span style="background-color: white;"><span style="color: #3d85c6;"><i style="mso-bidi-font-style: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 14pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-font-kerning: 12.0pt;">Your heart rate increases, you
get sweaty palms, </span></i><i style="mso-bidi-font-style: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 14pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-font-kerning: 12.0pt;">and you would rather be
somewhere else.</span></i></span></span><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><o:p></o:p></span><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">But
remember: <o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<i style="mso-bidi-font-style: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 18pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><span style="color: #6fa8dc;">No one wants you to fail!</span></span></i><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Everyone,
including your audience wants you to succeed.<span style="mso-spacerun: yes;">
</span>After all why would they choose to listen to a poor presentation?<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Here are a
few ideas to help you overcome that stress. <o:p></o:p></span></div>
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"></span></b><br />
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Deep breathing<o:p></o:p></span></b><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">When we are
nervous, we tend to need more oxygen to help us to relax. Try this exercise
before you need to speak. <o:p></o:p></span></div>
<ul>
<li>
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">Sit straight in your chair
with your hands loosely clasped on your laps and with your eyes shut</span><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><o:p></o:p></span></li>
<li><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">Slowly breath in as you
slowly count to three </span></li>
<li><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">Then breath out – again to
your count of three</span></li>
<li><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">As you breathe out allow
your shoulders to relax towards the floor</span></li>
<li><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;"></span><span style="font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Symbol; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;"><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">Repeat twice then breathe
gently for a moment or two before opening your eyes in your own time</span></li>
<li><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;"></span><span style="font-family: Symbol; font-size: 12pt; mso-bidi-font-family: Symbol; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Symbol; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;"><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-bidi-font-weight: bold; mso-font-kerning: 12.0pt;">This is an excellent<span style="mso-spacerun: yes;"> </span>remedy for panic! It can be used whenever
things seem to be racing out of control</span><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><o:p></o:p></span></li>
</ul>
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Visualisation<o:p></o:p></span></b><br />
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">When you
are preparing for the presentation spend a little time with your eyes closed
and visualise the presentation going really well. Most nervousness is caused by
our negative inner voices telling us that this will not work. Replace them with
positive affirmations.<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Take on a character - but be yourself!<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">We all hide
behind characters sometimes. Doing a presentation maybe one time when that is a
useful trait.<span style="mso-spacerun: yes;"> </span>Don't lose what makes you
special,<span style="mso-spacerun: yes;"> </span>but you can copy ideas from
people you admire. <o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Be prepared<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Know what
you want to say,<span style="mso-spacerun: yes;"> </span>how you are going to
say it,<span style="mso-spacerun: yes;"> </span>plan for any questions. Knowing
that you are fully prepared will give you more confidence. If you have the
opportunity, rehearse - it is amazing how different it is in practice to being
on paper. <o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Reduce the importance<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">If this
presentation goes wrong, what is the worst that can happen? Most presentations
are over quite quickly so think about what you are going to afterwards to
celebrate how well it went!<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Rescue Remedy<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Rescue
Remedy can be a solution for some people. Made from flowers it is available in
all good chemists!<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">Check your Equipment!</span></b><span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"> <o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;">One of the
most common concerns is that the presentation equipment will fail, leaving you
in the lurch. It has happened to me on occasions! So you need to develop a
backup plan. Have your presentation on a memory stick as well as your lap top.
Can you transfer the core information if you needed to flipchart? Having a
backup plan will make you feel more confident that you can carry on whatever. </span><span lang="EN-US" style="font-family: "Gill Sans MT","sans-serif"; font-size: 12pt; mso-ansi-language: EN-US; mso-bidi-font-family: "Lucida Sans Unicode"; mso-bidi-font-size: 14.0pt; mso-font-kerning: 12.0pt;"><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com1tag:blogger.com,1999:blog-8561528652088334553.post-79352980359482459842012-02-02T04:35:00.000-08:002012-02-02T04:35:26.627-08:00How Managers Contribute to Workplace Conflict<span style="font-family: Calibri,Calibri;"><span style="font-family: Calibri,Calibri;"></span></span><br />
<span style="font-family: Calibri,Calibri;"><span style="font-family: Calibri,Calibri;"><div class="Default" style="margin: 0cm 0cm 0pt;">
<span style="font-size: 12pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span class="style21"><span style="font-family: "Calibri","sans-serif"; font-size: 12pt; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">A disruptive member of your team
can cause real problems with other team members. A case recently comes to mind
where a new office manager was appointed. Jo was clearly very efficient at her
job and had the ability to get on with tasks given to her. But her manner was
abrupt and dismissive. She assumed that she had the right to interrupt<span style="mso-spacerun: yes;"> </span>and took delight in showing up other people's
faults. <o:p></o:p></span></span></span><br />
<span style="font-size: 12pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"></span></div>
<span style="font-size: 12pt; line-height: 115%; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Times New Roman;">
</span><br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span class="style21"><span style="font-family: "Calibri","sans-serif"; font-size: 12pt; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">Unfortunately her manager was too
busy to really notice, and so relieved that she had someone to pass some of her
workload to, that she chose to ignore the warning signs. She tried to paper over any issues with comments such as "Let's see how thing go." or " Now is not the time to address this." </span></span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span class="style21"><span style="font-family: "Calibri","sans-serif"; font-size: 12pt; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">Over a period of a
three of months, 1 person left and another tendered their resignation. Their
resignations caused a hole in the expertise in team. Luckily they realised at
this stage what the problem was and finally listened to their teams concerns. Jo,
who was still on probation, was asked to leave.<span style="mso-spacerun: yes;"> </span>However, although one resignation was
saved,<span style="mso-spacerun: yes;"> </span>Jo's manager had to spend a lot
of time recruiting new people to fill the hole that was left from the person
that did leave. <o:p></o:p></span></span></div>
<span style="font-family: Times New Roman;">
</span><span class="style21"><span style="font-family: "Calibri","sans-serif"; font-size: 12pt; line-height: 115%; mso-ascii-theme-font: minor-latin; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin; mso-hansi-theme-font: minor-latin;">This situation was resolved quite
quickly, but sometimes problems can go on for months or on occasions years.
Ignoring the disruptive behaviour of one individual can have a much wider
ripple effect on the rest of the team.<span style="mso-spacerun: yes;"> </span></span></span></div>
</span><div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
Managers contribute to conflict
by communicating ambiguously, either intentionally or unintentionally. </div>
<div class="Default" style="margin: 0cm 0cm 0pt;">
Most of us want to avoid
conflict, but we can sometimes “talk out of both sides of our mouths” and give
mixed messages. Such ambiguous communication fosters an organizational climate
that discourages commitment (at best) and promotes conflicts (at worst). </div>
<div class="Default" style="margin: 0cm 0cm 0pt;">
I'm not saying managers do this
on purpose (although some do). But highly educated people are skilled in the
language of diplomacy and often try to address the needs and desires of a wide
audience. In trying to please everyone, they craft messages that border on
double-speak. </div>
<div class="Default" style="margin: 0cm 0cm 0pt;">
This is more of an explanation
but not a rationalization and it certainly isn't a good excuse. <span style="font-family: "Arial","sans-serif";"><span style="mso-spacerun: yes;"> </span></span></div>
<div class="Default" style="margin: 0cm 0cm 0pt;">
Leaders need to be more direct,
frank and clear. I'd like to see more executives stand up and remove the
barriers to candour. Why don't more of them tell it like it really is? </div>
<div class="Default" style="margin: 0cm 0cm 0pt;">
Many managers are <i>sitting
too close to the blackboard </i>to see their own communication errors. An
unbiased professional coach or consultant can spot weaknesses and help correct
approaches that contribute to conflict. <a href="http://bit.ly/w84A5x" target="_blank">http://bit.ly/w84A5x</a></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="line-height: 115%;">What do you
think about these possible sources that create more conflict instead of helping
people do their work in the best possible environment? I'd love to hear your
comments. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="line-height: 115%;">Check out <em><a href="http://bit.ly/yZytWk" target="_blank">The Useful Guide to Resolving Conflict</a></em></span></div>
<span style="font-family: Times New Roman;">
</span></span></span>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-45051180006381257102011-12-07T05:59:00.000-08:002014-10-01T04:44:18.547-07:00Ways to Design Stories For Business and Presentations (part 3)<span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><o:p><span style="font-family: Calibri;"> This is the third in a series of posts about designing stories for business and presentations. Stories are so important because, done well, they evoke emotion. And as John Medina explains in Brian Rules:</span></o:p></span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><o:p> <em>"<span style="font-family: Calibri;">When the brain detects emotion the amygdala release dopamine into the system - aids memory and information processing. "</span></em></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Create a picture association. People relate to pictures in very different ways to words. Pictures can be absorbed and read at very different levels. There has been a lot of study to look at people's eye movements in relation to pictures and which elements of a picture they go to first. <span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Create a word association. If the important part of a story is to get people to remember particular points then using certain key words that evoke an emotion each time they are used can be very powerful. If for example you have 3 key concepts that you need to get across, can they be reduced to simple words or phrases and how can you build a story around them?<o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">3.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Start at the end. A trick often used by Hollywood. By starting at the end and then going back to provide an explanation of how the characters got there.<o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">4.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">When, Where, What, Who, Why, How? Ask these questions and fill in the gaps. Goes well with no. 5<o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">5.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Use Mind Maps. If you haven't used Mind Maps before then learn how to do so. They are great for creating ideas and then finding the links. <o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">6.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">List of characters, emotions, place, time. This is another way to find different elements of a story.<o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">7.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Look at storylines of films/books/TV and substitute different elements. Most stories have already been written. Whether it is in great classics or soaps, stories remerge, reworked and with new names but often the same outcomes. <o:p></o:p></span></span></div>
<br />
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 11.0pt; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">8.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">Create a journey. Most stories are about journeys from A to C via B. They are journeys of discovery about self, about others, about power and frailty, about selfishness and selflessness. It is the settings that change.</span></span></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<br /></div>
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-size: 12pt; mso-bidi-font-size: 11.0pt;"><span style="font-family: Calibri;">If you would like help finding your stories, get in touch.</span></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-36687264033716278492011-12-06T06:43:00.001-08:002014-10-01T04:43:54.025-07:00Creating Your Own Stories for Business and Presentations (Part 2)<span style="font-family: Arial, Helvetica, sans-serif;">Looking to create stories for your business? Stories are so powerful as they combine emotion, action, heros and villains and can really bring your business and presentations to life.</span><br />
<br />
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Arial, Helvetica, sans-serif;">To start with you need to ask yourself a
series of questions.<o:p></o:p></span></span><br />
<span style="font-family: Verdana, sans-serif;">
</span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Verdana","sans-serif"; font-size: 20pt; mso-bidi-font-family: Verdana; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Verdana; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">◦<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">What is the goal of your story? What do you want to happen as a result
of telling your story?<o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Verdana","sans-serif"; font-size: 20pt; mso-bidi-font-family: Verdana; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Verdana; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">◦<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">What’s in it for the audience? Why should they be interested? Why is it
important that they listen?<o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Verdana","sans-serif"; font-size: 20pt; mso-bidi-font-family: Verdana; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Verdana; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">◦<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">How much do they already know? If an audience is new to an area, how
can you make your story simple enough to introduce them to a brad concept when
they don't have the detail? <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Verdana","sans-serif"; font-size: 20pt; mso-bidi-font-family: Verdana; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Verdana; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">◦<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">What do you want your audience to spontaneously recall? What do you
want people to walk away with? <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">That the lemon was
orange? (ie not what they first thought.) <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">That the product is
fun? (ie: it makes them smile when they think about it.) <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;"><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">An image of the bright
red balloon? (ie. a specific picture.)</span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span>It made me sad, but happy? (ie. a specific emotion)</span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><o:p><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-family: "Times New Roman"; font-size-adjust: none; font-stretch: normal; font-style: normal; font-variant: normal; font-weight: normal; line-height: normal;"><span style="font-family: Arial, Helvetica, sans-serif;"> A shocking fact (one that is difficult to shift from your mind)</span></span></span></span></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level1 lfo1; text-indent: 0cm;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Verdana","sans-serif"; font-size: 20pt; mso-bidi-font-family: Verdana; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: Verdana; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">◦<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">Where is the best place to use your story in the presentation? <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">The beginning - to
capture attention and make sure that they have got the gist. <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpMiddle" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">The middle - to
recapture attention.<o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoListParagraphCxSpLast" style="line-height: normal; margin: 0cm 0cm 0pt 79.1pt; mso-add-space: auto; mso-layout-grid-align: none; mso-list: l0 level2 lfo1; text-indent: -18pt;">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-family: "Courier New"; font-size: 12pt; mso-bidi-font-size: 14.0pt; mso-fareast-font-family: "Courier New"; mso-font-kerning: 12.0pt;"><span style="mso-list: Ignore;">o<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;">The end - to leave
them with an emotional feeling to remember.<o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;"><span style="font-family: Arial, Helvetica, sans-serif;">People's attention span is short. So using
stories at strategic points cannot only be used to create contrast,<span style="mso-spacerun: yes;"> </span>evoke emotion, explain difficult topics well,
but it can also bring people's attention back to your narrative.</span> <span style="font-family: Arial, Helvetica, sans-serif;">Have fun with them!</span></span></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-29183867667311453342011-12-05T03:21:00.001-08:002014-10-01T04:43:34.610-07:00Using Stories in Business (Part 1)<b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">Using Stories in Business</span></span></b><br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">I recently watched a comedian strutting his stuff on stage and was struck by his ability to tell a simple story and have the audience respond with gales of laughter. What was it he was doing that was so successful? After all he was only telling a story about buying Christmas presents with his wife. The trials and tribulations, the misunderstandings, the ultimate denouement and the punchline. The story itself was very simple and ordinary but what he was doing was very clever. He was tapping into other people's perceptions and experiences and turning them on their head. Like most great comedy, it was taking the ordinary, making it extraordinary and evoking emotion along the way. <o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">For centuries we have used stories to pass on information. But in much of modern business life we have forgotten how to use them effectively. This is particularly true when it comes to presentations. We all know that there are millions of presentations made every day, the majority of them less than riveting. So what can you do to stand out from the crowd and make you presentations really memorable?<o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><o:p><span style="font-family: Calibri;"> </span></o:p></span><b style="mso-bidi-font-weight: normal;"><span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">Stories Stick<o:p></o:p></span></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">But why are stories so powerful? The impact of stories lies in the fact that they provoke emotion which is known to be a major influencer in maintaining interest and memory retention.<b style="mso-bidi-font-weight: normal;"><o:p></o:p></b></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">The brain processes meaning before detail. So starting your presentation with a story so that people get the gist of what you are going to say and then going into the detail improves both concentration and understanding. <o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">It provides a series of hooks on which to hang further explanation. So you can refer back to the story and say "so when the comedian said....the audience rocked with laughter!"<o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">By adding relevant stories at suitable intervals throughout the presentation it is possible to introduce new ideas and spark new interest and re-engage through emotion at a point when the attention might be flagging.<o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">So next time you create a presentation, try starting with a <i style="mso-bidi-font-style: normal;">relevant</i> story. It doesn't have to be funny unless you are confident that you can make people laugh. If you can't immediately think of one, pinch a story line from somewhere else such as a movie or a fairy tale. Just make sure you create a relevant link.<o:p></o:p></span></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none; mso-outline-level: 1;">
<span style="font-size: 12pt; mso-bidi-font-family: Calibri; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: minor-latin; mso-font-kerning: 12.0pt;"><span style="font-family: Calibri;">Want to find out more about creating stories for presentations or training? We provide story telling coaching to help you find your own stories. <span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com1tag:blogger.com,1999:blog-8561528652088334553.post-61112931035875688022011-11-01T08:40:00.000-07:002012-01-18T08:39:39.378-08:00Stress - The 7 C's<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stress - The 7 C's<o:p></o:p></span></b><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">In time for National Stress Awareness Day, here are the 7
C's behind Stress and what you can do about them.</span></div>
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 1 - Poor
<i style="mso-bidi-font-style: normal;">COMMUNICATION<o:p></o:p></i></span></b><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Poor
communication leads to misunderstanding, missed opportunities, bad feeling.</span> </div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l0 level1 lfo1; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Assertive
communication helps deal with these. Learning <span style="mso-spacerun: yes;"> </span>good communication skills can help you at work
and at home.</span></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 2 - Lack
of <i style="mso-bidi-font-style: normal;">CAPABILITY</i></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l6 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">If
you have not been trained to do a job then is it fair to expect you to do it
well?</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l6 level1 lfo5; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Give
yourself the best possible chance to do well by getting the best possible
training for the job in hand.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 3 - Too little <em>CAPACITY</em></span></b></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 10pt 35.7pt; mso-list: l1 level1 lfo7; text-indent: -17.85pt;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Not having enough capacity to deal with day-today issues can lead to a sense of overwhelm which can be overpowering
and cause you to want to give up or walk away.</span></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 10pt 35.7pt; mso-list: l1 level1 lfo7; text-indent: -17.85pt;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">This may be a case of needing to review your
work life balance or getting yourself organised.</span></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 10pt 35.7pt; mso-list: l1 level1 lfo7; text-indent: -17.85pt;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">It may be the case that you need to learn how to
say "No." </span></div>
<div class="MsoListParagraph" style="margin: 0cm 0cm 10pt 35.7pt; mso-list: l1 level1 lfo7; text-indent: -17.85pt;">
<span style="font-family: Symbol; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Make sure you review where you are in your life,
the things you want to keep and the things you want to walk away from. Now work
out a plan to do just that. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 4 - Loss
of <i style="mso-bidi-font-style: normal;">CONTROL</i></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l4 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">People
get stressed about a situation because they feel out of control.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l4 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Different
people react in different ways to loss of control and will use different
strategies to <span style="mso-spacerun: yes;"> </span>get back to a level of
acceptable control for them .</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l4 level1 lfo2; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Learning
how you react to loss of control and the strategies that you use, can help you
to understand what you might do differently. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 5 -
Dealing with <i style="mso-bidi-font-style: normal;">CHANGE</i></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l5 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Many
people don’t like change and get very stressed as a result.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l5 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">The
first steps to dealing with change is to accept it is inevitable and then deal
with the consequences rather than the fact itself.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l5 level1 lfo3; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Learn
to embrace change so it doesn’t scare you as much.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 6 -
Resolving <i style="mso-bidi-font-style: normal;">CONFLICT</i></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 18pt;">
<span style="font-family: Calibri;">For those of us who don’t like
conflict, it can be a major source of stress. Learning to deal with it can be a
major benefit. There are many ways of dealing with conflict, dependent on your
situation. Here are a few: </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">1.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Don't take the bait.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">2.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Consider the underlying causes. Is it obvious
why someone is upset?</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">3.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Pause before you react. This will give you
thinking time.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">4.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Check your own behaviour. Is it part of the
problem?</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">5.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Listen.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">6.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Acknowledge that they may be correct in part of
their concern.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">7.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Be willing to negotiate if appropriate.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">8.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Remain assertive.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">9.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;">Stay in adult.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">10.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Look for
warning and danger signs.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">11.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Check
your distances.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">12.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Avoid
competing.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">13.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Think
Win/Win.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">14.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Be
prepared to deal with emotion and anger.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">15.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Be aware,
be alert. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 6pt 35.7pt; mso-list: l2 level1 lfo4; tab-stops: list 36.0pt; text-indent: -17.85pt;">
<span style="mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"><span style="font-family: Calibri;">16.</span><span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";">
</span></span></span><span style="font-family: Calibri;"><span style="mso-spacerun: yes;"> </span>Know your
legal position. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: Calibri;">Stressor No. 7 -
Dealing with a <i style="mso-bidi-font-style: normal;">CRISIS</i></span></b></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l3 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">We
all have to deal with crisis from time to time, whether it is personal or at
work. Knowing how you are likely to react will help you plan on how to deal
with things in the future. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l3 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">Crises
can hit us at anytime. Illness, a death in the family, divorce, bad debt.
Unfortunately they are all too common. And can really knock you for six when
they happen. </span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt 36pt; mso-list: l3 level1 lfo6; tab-stops: list 36.0pt; text-indent: -18pt;">
<span style="font-family: "Arial","sans-serif"; mso-fareast-font-family: Arial;"><span style="mso-list: Ignore;">•<span style="font-size-adjust: none; font-stretch: normal; font: 7pt/normal "Times New Roman";"> </span></span></span><span style="font-family: Calibri;">If
you are dealing with a crisis, make sure that you have the support mechanisms
in place to help you as much as possible,. This might include medical and legal
professionals, friends and family, a coach or counsellor.</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="font-family: Calibri;">Want to find out more about how you can manage stress more
effectively? Here are some useful links:</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<span style="color: black; font-family: "Arial","sans-serif"; font-size: 10pt; line-height: 115%; mso-bidi-font-size: 7.5pt;"><a href="http://www.amazon.co.uk/dp/B005I4YBE4/ref=as_li_ss_til?tag=midastrainingsol&camp=2902&creative=19466&linkCode=as4&creativeASIN=B005I4YBE4&adid=0WCN8B9YK72M3NS4T7Z2&&ref-refURL=http%3A%2F%2Fwww.jamberryonline.co.uk%2Fbooks1.html" target="_blank"><span style="line-height: 115%; mso-bidi-font-size: 11.0pt;"><span style="color: blue;">De-Stress
You</span></span></a></span><span style="font-family: Calibri;">- Kindle Version</span></div>
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<a href="http://www.pansophix.co.uk/index.php?ref=41&affiliate_banner_id=29"><span style="color: blue; font-family: Calibri;">Useful
Guides from Pansophix</span></a><span style="font-family: Calibri;"> including: <span style="mso-spacerun: yes;"> </span><em>A
Useful Guide to De-Stress You,<span style="mso-spacerun: yes;"> </span>A Useful
Guide to Resolving Conflict, A Useful Guide to Create a New You</em> - by <em>Berry
Winter</em></span></div>
<span style="font-family: Calibri;">For Stress Coaching - </span><a href="http://www.jamberry.co.uk/coaching/coaching_home.html"><span style="color: blue; font-family: Calibri;">http://www.jamberry.co.uk/coaching/coaching_home.html</span></a><br />
<br /><span style="font-family: Calibri;">For a variety of online products - </span><a href="http://www.jamberryonline.co.uk/index.html"><span style="color: blue; font-family: Calibri;">http://www.jamberryonline.co.uk/index.html</span></a><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<br /></div>
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<br /></div>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-75277390905052402932011-07-19T03:18:00.000-07:002016-08-11T09:16:07.864-07:00Managing Conflict - CUDSA<span style="font-family: "verdana" , sans-serif;">When you are in a conflict situation, in the heat of the moment it can sometimes be difficult to remember what to do.</span> <span style="font-family: "verdana" , "sans-serif";">There are a number of acronyms that may help you to remember. </span><span style="font-family: "verdana" , "sans-serif";">The first is:</span><b style="mso-bidi-font-weight: normal;"><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt; line-height: 115%;"><o:p></o:p></span></b><br />
<br />
<div class="MsoNormal" style="margin: 0cm 0cm 10pt;">
<b style="mso-bidi-font-weight: normal;"><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt; line-height: 115%;">CUDSA<o:p></o:p></span></b></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt;">C</span></b><span style="font-family: "verdana" , "sans-serif"; font-size: 12pt;">onfront the behaviour<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt;">U</span></b><span style="font-family: "verdana" , "sans-serif"; font-size: 12pt;">nderstand each other's position<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt;">D</span></b><span style="font-family: "verdana" , "sans-serif"; font-size: 12pt;">efine the problem<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt;">S</span></b><span style="font-family: "verdana" , "sans-serif"; font-size: 12pt;">earch for a solution<o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; margin: 0cm 0cm 0pt; mso-layout-grid-align: none;">
<b><span style="font-family: "verdana" , "sans-serif"; font-size: 16pt;">A</span></b><span style="font-family: "verdana" , "sans-serif"; font-size: 12pt;">gree</span><br />
</div>
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<span style="font-family: "verdana" , "sans-serif"; font-size: 14pt;">Activity<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif"; font-size: 14pt;">Explanation<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif"; font-size: 14pt;">Example<o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: "Arial,Bold";">C</span></b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Arial;">onfront the behaviour<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif";">Concentrate on the behaviour not the person. Ask then to modify their behaviour so that you can talk about the issue.<o:p></o:p></span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">I feel uncomfortable when you say xxx. Please can we discuss this calmly so that we can get to the problem.<o:p></o:p></span></i></div>
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<b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: "Arial,Bold";">U</span></b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Arial;">nderstand each other's position<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif";">Take the time to understand the other's position. Is it a real issue, or is it based on misunderstanding? Have you got all of the information, or only part of the story? Respect their position and ask them to respect yours.<o:p></o:p></span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">Please tell me slowly what you think the issue is. Please then listen to my reply.<o:p></o:p></span></i></div>
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<b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: "Arial,Bold";">D</span></b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Arial;">efine the problem<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif";">Get into the detail, but try not to react by becoming defensive, sulking, aggressive or other negative behaviour. Repeat back to the other party, your understanding of their side of the story. Stay in adult.<o:p></o:p></span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">I understand that you feel ..., and that you have an issue with ..., and that the reason behind this is ... Is this correct?<o:p></o:p></span></i></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">My position is ...</span></i><span style="font-family: "verdana" , "sans-serif";"> <o:p></o:p></span></div>
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<b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: "Arial,Bold";">S</span></b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Arial;">earch for a solution<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif";">This involves cooperation. Search for a win-win solution wherever possible. <span style="mso-spacerun: yes;"> </span>The best solution is one where each party feels that they have gained at least part of their point if not all.<o:p></o:p></span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">I suggest that I will agree to ... if you are happy to give me<span style="mso-spacerun: yes;"> ..</span>. This way we both gain something positive. <o:p></o:p></span></i></div>
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<b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: "Arial,Bold";">A</span></b><span style="font-family: "verdana" , "sans-serif"; mso-bidi-font-family: Arial;">gree<o:p></o:p></span></div>
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<span style="font-family: "verdana" , "sans-serif";">Get an agreement - even if it is an agreement to differ.<span style="mso-spacerun: yes;"> </span>Make sure any agreement is stated clearly and unambiguously. If necessary, write it down. <o:p></o:p></span></div>
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<i style="mso-bidi-font-style: normal;"><span style="font-family: "verdana" , "sans-serif";">In these (...) circumstances, I agree to ... and you agree to ... If things substantially change then we will review this agreement.<o:p></o:p></span></i></div>
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<span style="font-family: "verdana" , sans-serif;">Find out more in the eBook <a href="https://www.cherrystone.org.uk/product/lets-agree-to-differ-handling-conflict-at-work/" target="_blank">Lets Agree to Differ: Handling Conflict at Work</a></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-24581958276023407242011-06-20T08:38:00.000-07:002016-08-11T09:12:12.741-07:00Top 10: Ways to Lead by Example<div class="MsoNormal" style="margin: 0cm 0cm 0pt;">
<span lang="EN-US" style="font-family: "times new roman" , "serif";"><span style="font-family: inherit;">Good leaders must lead by example. Through their actions, which are aligned with what they say, they become a person others want to follow. When leaders say one thing but do another, they erode trust, a critical element of productive leadership. Here are 10 of the dozens of ways to lead by example. <o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">1. Take responsibility.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Blame costs you your credibility, keeps team members on the defensive and ultimately sabotages real growth. <o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">2. Be truthful.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Inaccurate representation affects everyone. Show that honesty really IS the best policy. <o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">3. Be courageous.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Walk through fire (a crisis) first. Take calculated risks that demonstrate commitment to a larger purpose. <o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">4. Acknowledge failure.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> It makes it OK for your team to do the same and defines failure as part of the process of becoming extraordinary.<o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">5. Be persistent.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Try, try again. Go over, under or around any hurdles to show that obstacles don’t define your company or team. <o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">6. Create solutions.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Don’t dwell on problems; instead be the first to offer solutions and then ask your team for more.<o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">7. Listen.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Ask questions. Seek to understand. You’ll receive valuable insights and set a tone that encourages healthy dialogue.<o:p></o:p></span></span></div>
<span style="font-family: inherit;"> <span lang="EN-US" style="font-family: "times new roman" , "serif";"><o:p> </o:p></span></span><br />
<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">8. Delegate liberally.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Encourage an atmosphere in which people can focus on their core strengths.<o:p></o:p></span></span><br />
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">9. Take care of yourself.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Exercise, don’t overwork, take a break. A balanced team, mentally and physically, is a successful team. Model it, encourage it, support it!<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></span></div>
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<span style="font-family: inherit;"><b style="mso-bidi-font-weight: normal;"><span lang="EN-US" style="font-family: "times new roman" , "serif";">10. Roll up your sleeves.</span></b><span lang="EN-US" style="font-family: "times new roman" , "serif";"> Like Alexander the Great leading his men into battle, you’ll inspire greatness in your company. <o:p></o:p></span></span></div>
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<span lang="EN-US" style="font-family: "times new roman" , "serif";"><o:p><span style="font-family: inherit;"> Find out more about how to lead your team and deal with difficult behaviour. Visit <a href="https://www.cherrystone.org.uk/product/dealing-with-difficult-behavior/" target="_blank">Dealing with Difficult Behaviour</a></span></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-87269936252705076832011-03-29T10:09:00.000-07:002011-12-05T03:36:32.680-08:00Build a successful team - interviewTrying to put together a team? Want to understand the process and what happens when you start to create a new team. David Mellor interviews Berry Winter about building teams and teambuilding. Team building should be more than just having a fun day out. In the interview we review the Tuckman model of forming, storming, norming and preforming. Below is an MP3 recoding of the interview. <br />
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Check out the <a href="http://www.jamberry.co.uk/training/team_building/Building%20a%20Successful%20Team%20%20%20davidmellor.mp3">Team Building Interview</a> with Berry WinterAnonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-66342451808592116152011-03-28T11:38:00.000-07:002011-03-28T11:38:53.008-07:00Ever wondered what a Johari window was?The Johari window is named after Joseph Luft and Harry Ingham. It is a model of human interaction, leadership and influence and how and what we choose to reveal about ourselves. <br />
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Check out the video. <br />
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<iframe title="YouTube video player" width="380" height="290" src="http://www.youtube.com/embed/EKHGEyVjHfA" frameborder="0" allowfullscreen></iframe>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-53196919754776314122010-12-17T08:30:00.000-08:002010-12-17T08:30:01.374-08:00Happy Christmas to you<div class="separator" style="clear: both; text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcuuczykQ2YZHNOhUxJWzFd6o7prBdtRndB3saSIGGGeioDRt_pILVOV96ktuKCwrjtvEFiT7G9zJvu834R-8bkjObvdZA8wUc157mlwBMa6XLDrQU_HITmkLpO9BcTKv6ncN1gLSd3Uo/s1600/happy+christmas.jpg" imageanchor="1" style="clear:left; float:left;margin-right:1em; margin-bottom:1em"><img border="0" height="240" width="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhcuuczykQ2YZHNOhUxJWzFd6o7prBdtRndB3saSIGGGeioDRt_pILVOV96ktuKCwrjtvEFiT7G9zJvu834R-8bkjObvdZA8wUc157mlwBMa6XLDrQU_HITmkLpO9BcTKv6ncN1gLSd3Uo/s320/happy+christmas.jpg" /></a></div>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-41050448447592010142010-09-05T02:43:00.000-07:002010-09-05T02:52:48.467-07:00Team BuildingCheck out the animation software at Animoto.com. You can create some great animations!<br />
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<object id="vp1dJ62B" width="432" height="240" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000"><param name="movie" value="http://static.animoto.com/swf/w.swf?w=swf/vp1&e=1283679418&f=dJ62BMo6hUIDPFsoB3iMTA&d=30&m=b&r=w&i=m&options="></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed id="vp1dJ62B" src="http://static.animoto.com/swf/w.swf?w=swf/vp1&e=1283679418&f=dJ62BMo6hUIDPFsoB3iMTA&d=30&m=b&r=w&i=m&options=" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="432" height="240"></embed></object><p>Create your own <a href="http://animoto.com">video slideshow</a> at animoto.com.</p>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0tag:blogger.com,1999:blog-8561528652088334553.post-28655075036684294572010-08-23T03:53:00.000-07:002010-08-23T03:53:39.883-07:00Keep a logNeed to keep your motivated? Try keeping a log or diary of your daily events?<br />
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To find out more visit <a href="http://www.getmotivated247.com">www.getmotivated247.com</a>Anonymoushttp://www.blogger.com/profile/12276827270440420016noreply@blogger.com0