Three Types of Learning

Learning usually takes place in one of 3 different of timescales:

Just too late: Learning after the event – not the best option as you are always playing catch up and can be downright dangerous! In Health and Safety for example, just too late was too late to stop the factory burning down.

Just in time: Quick, bite sized learning where you have access to it when you need it. Characterised by short videos that show you HOW TO: eg repair something, improve your interview skills before the event, deal with giving feedback to a colleague, or even how to use a fire extinguisher.

Just in case: Learning in advance skills that take time to master. For example: leadership skills are not something that you can learn over night as they consist of many parts. Some skills take practice such as Presentation Skills and often benefit from having a coach or someone to “hold your hand” during the learning process. Even with H&S learning how to have the right culture and signage prevents accidents from happening.

What sort of learning takes place in your organisation?

Three Sources of Conflict

In my experience working with organisations there are three factors behind most organisational conflicts:

1. Differences in behaviour and communication styles

2. Differences in priorities and values

3. Workplace conditions, including poor communications from leaders

Some personalities just seem to clash. It's important to determine why two people rub each other the wrong way. Do they have opposing behavioural styles?

For example, an extrovert who is open and expressive could view an introvert as hard to read and perhaps untrustworthy. Likewise, a time-conscious, highly organised employee may harshly judge a spontaneous colleague. Someone who is highly analytical and precise might view an intuitive person as impulsive and flaky.

Teaching team members to understand basic human differences can help them overcome tendencies to judge and make assumptions. They can learn to accept coworkers’ differences. Consider using any of the commonly accepted assessment tools, such as PRISM or Belbin.

Workshops provide another option. An extrovert can learn to ask questions to draw out an introvert. The highly organized team member can learn to set more realistic deadlines.

Understanding personality differences can help prevent clashes and conflicts before they become ongoing problems.

I offer several options for learning about personalities in the workplace to help deal with differences and conflicts.

Expectations and Assumptions

People have different needs, values, beliefs, assumptions and cultural frameworks. Our expectations are fed by past experiences. If you erroneously assume that others are essentially mirror images, your lack of clarity can create strife.

Leaders and teams must explore others’ expectations, assumptions, underlying values and priorities. This can be accomplished in group or individual sessions, led by a manager or coach.

When there is an elevated degree of conflict, it's wise to retain a professional who is trained in interpersonal skills and mediation.

Behind every complaint is an underlying value that goes unsatisfied. Asking questions like “What’s really important here?” often allows people to uncover competing values and priorities. You will facilitate more authentic conversations when you ask the right questions.

What do you think about these ideas? What do you see as a major source of conflict in your organisation?

7 Things to Consider to Ensure your #TeamBuilding Event Hits the Spot

Are you planning a TeamBuilding event? If you are here are some of the things you need to think about.

 

1.       What do you want to achieve? When arranging an event it is important to ensure that you are clear about your aims and objectives for the event. Is it an event where you want the team to get to know each other better and have some fun? Is that your sole objective? Or do you want something more? If it is something more what are the desired outcomes you have for the event?  And how are you going to measure if the event has been successful?  All of these are questions you need to ask before you can decide on the type of event that you are going to arrange. If you are not sure, talk it through with your facilitator and event organiser to help you to clarify the intentions.
2.       How long have you got available? Realistically there is only so much you can achieve in an afternoon or even a full day. So don’t set your ambitions too high, but make sure they are realistic and practical. Remember that if you are not holding an event onsite (which is always the best option) you may need to allow travel time. In fact, why not make the travel part of the day and book a coach or mini bus to pick everyone up?
3.       Budget. Whilst money may not be your main concern, everyone wants to feel that they have got value for money. When organising your event, make sure your event organiser has a realistic understanding about your budget and be prepared to discuss it with them. Good professional organisers will not try and sell you something you can’t afford and will help you to maximise your budget to get the best possible event.
4.       Number of people. The number of people you have coming to the event can make a big difference to what works and what doesn’t. Make sure that your event is suitable for the size of your group
5.       How adventurous are your team? There are vast number of different types of team building events available now, so you don’t need to run outdoor activities if indoor ones are more suited to your team, or the weather! Climbing mountains maybe the right answer for some, but not all. And indoor events need to be equally carefully considered. Whilst some people love music and drama others may prefer cooking or painting. Remember that it is not always possible to please everyone in the group, but a general consensus is helpful. Always bear in mind however, that any experience outside the norm may make some people uncomfortable – after all that is how we learn and grow as people.
6.       Choose professional facilitation. A professional facilitator will not only ensure that the day runs as smoothly as possible, but will also add to the experience by bring his/her knowledge to the event. Good team events include good set-up and de-briefing by a professional facilitator. If you are not sure who to choose ask for recommendations from others.
7.       Follow up after the event. Make sure that you and your team take on any learning points from the day and start to work them into your daily routine wherever possible. This might be a different way of working together or recognition of someone’s skills that were not appreciated before. Whatever it is, make sure that the team event is part of an on going process in your organisation. Not a one off jolly!

Team events should be productive, energetic and fun. Make sure yours gets your team fired up and enthusiastic!

Why do teams get stuck?

If your team is struggling or seems to have got stuck, it may be for one of the following reasons.

1.    Inappropriate Leadership. Lack of structure or clear leadership can lead to a team becoming  dysfunctional and/or resistant. This in turn can lead to a high turnover of staff and without intervention disbandment of the team as being non -performing.

2.     Unqualified team members. Teams need to both have the appropriate technical skills as well as a balance to the necessary roles. If team members are lacking in basic skills, they need to have the appropriate training or be moved on.

3.     Unconstructive Climate An effective team needs to have an open climate that bridges differences and encourages individuals. If team members become defensive or secretive the team will struggle to thrive. Important issues must be openly discussed and resolutions found wherever possible.

4.     Projection and scapegoating  where the teams problems are being caused by "external influences". By making others part of the problem the team is adopting a "it wasn't me" attitude.

5.    Dominance of one or more personality/ behaviour types. It is not uncommon for the leader of a team to recruit "someone like them" or "someone who fits in" who consequently adds to the teams skills and strengths in a particular area, but does not necessarily address any gaps the team may have. Lopsided teams can often find it difficult to move forward.

6.    Teams , like the people within them, have a sense of self-esteem. Low self esteem can be a result of many things but might include: lack of drive, lack of recognition, lack of pride in their work. If their perception is  one of low self esteem, they will find it difficult to develop and move forward.

7.    Low creativity. Teams that are allowed to explore their creativity are more flexible in their approach and quicker to solve problems than those that are asked to deliver things in a fixed and rigid way. There is a difference between setting and measuring standards for particular tasks and preventing any creativity in achieving them. Harnessing creativity requires a level of risk and clear risk assessment should go hand in hand with the creative process.

 

 

Training trends 2013

 

Whilst over the past few years organisations have been sitting on their budgets and rationing training more heavily than usual, the trend for 2013 seems to be that new spending is on its way. Training (and marketing) your way out of a recession has often been quoted as the way forward and as new shoots of growth begin the appear, this can be expected to rapidly take off.

But the recession has changed the training world. Here are 5 trends that we expect to see more of in 2013.

Trend #1. No longer is it as common to have a class full of participants who have been sent because "it might be useful". Far more is the trend towards personalised learning using a wide range of resources, from classroom based training to on-line and on-mobile resources.  In fact, a training manager is now far more a resource manager providing knowledge based learning opportunities. Their role is to find and disseminate learning opportunities and reinforce learning to ensure it is embedded in the organisation.

Trend #2. Senior executives are taking more interest and applying more influence in the learning requirements. The potential impact of learning on project outcomes is being seen as critical as organisations move forward. Learning initiatives are about increasing the productivity and effectiveness of the organisation.

Trend #3. Another trend has been the rise of the knowledge repositories. Using social media, such as closed and open groups on Facebook and Ning, members of the organisation can share information with their colleagues. Whilst file sharing has been around for years, opportunities for sharing content have become much easier and more widespread. Content creators and curators will become far more important as they collate and collect libraries of information for use in the future.

Trend #4. All things video are set to dominate over the next few years. Video traffic reached 51% of online activity in 2010 and is set to climb to 70-80% by the end of 2013. And with the growth of smart phones and tablets enabling us to watch video anywhere and everywhere it has to be the key trend of the year.

Trend #5. And finally, we are seeing the rise of virtual online video based training. Products such as Livestream, which allow you to join and watch live events are becoming all the rage.

So where will your learning take you in 2013?

7 Ways to Say Something Difficult

Have you got something difficult to say?  Check out this Prezi which will give you a few ideas about how to approach it.




Find out more in the A Useful Guide to Resolving Conflict

Schools shouldn't just be exam factories!

The Confederation of British Industry, the employers' organisation, made the recommendations in a report released at the start of its annual conference. (19th Nov 2012)

CBI's director general John Cridland said: "In some cases secondary schools have become an exam factory.

"Qualifications are important, but we also need people who have self-discipline and serve customers well. As well as academic rigour, we need schools to produce rounded and grounded young people who have the skills and behaviours that businesses want."

I whole heartedly agree, my daughter is currently taking her GCSE's and the pressure to get higher and higher marks by taking a resit when you already have an 'A' are ridiculous. But I also have to question whether businesses are placing too much emphasis on the school turning out a well rounded person and not enough on their own responsibility to see learning as a lifelong activity and hence give their employees the training and development they deserve.

"We're in a recession, we can't afford to provide training." This is a cry we on the provision side of the fence hear frequently. But there is evidence to suggest that organisations who spend on training in a recession are the first to emerge and grow rapidly at the end of it. It makes sense after all. If you look after your staff and develop their talents whilst your competitors are failing to do so, then your company will be in a much better position to take advantage of an upturn when it does come along.

Not only that, you will weather the storm itself much better. Flexible staff, who are committed to the organisation, inspired by new ideas and commitment from their managers will certainly give more of their best than those who are told "Now's not a good time."

7 Ways to Make an Instant Impact on Your Audience when Presenting

Want your presentations to have more impact? Here are 7 ways you can create impact with your audience and give your public speaking skills a boost.

1.      Make the stage yours. You are in control of what happens up there, so take control.

2.     If you are being introduced by someone, say thank you as you take the stage. Make sure you have supplied the intro material so that you know what is going to be said. Don't leave it to the last minute.

3.       Centre yourself on stage. Make sure that your feet are grounded and face your audience. They may well be as nervous as you are so show them you are not nervous but excited to be there.

4.       Make eye contact with one or two people. If possible, work out beforehand who you are going to connect with initially. And stick to them at the beginning. Once you start speaking you can allow yourself to send one line of your presentation to each person in the room. Try making a figure of 8 across the room as you look to make sure you don't favour one side more than the other.

5.       Have a powerful opening. Make your first words a startlingly fact, an attention grabbing headline or (if you dare) a joke. When writing your talk, think about it as an inverted triangle. The key point  comes first and it may be controversial. The rest of the talk is about justifying  why you opened with that statement. A newspaper report can be a good template to use.

6.       Use humour if you know you can do it well, otherwise stick to the facts.

7.       Have a powerful opening story about yourself so that the audience can connect with you. You are interesting and you are an expert in your subject so it is very powerful if you can combine the 2 aspects.


Want more ideas about how to create successful presentations? Visit Cherrystone

Ways to Design Stories For Business and Presentations (part 3)

 This is the third in a series of posts about designing stories for business and presentations. Stories are so important because, done well, they evoke emotion. And as John Medina explains in Brian Rules:

"When the brain detects emotion the amygdala release dopamine into the system - aids memory and information processing. "

1.                  Create a picture association. People relate to pictures in very different ways to words. Pictures can be absorbed and read at very different levels. There has been a lot of study to look at people's eye movements in relation to pictures and which elements of a picture they go to first.  

2.                  Create a word association. If the important part of a story is to get people to remember particular points then using certain key words that evoke an emotion each time they are used can be very powerful. If for example you have 3 key concepts that you need to get across, can they be reduced to simple words or phrases and how can you build a story around them?

3.                  Start at the end. A trick often used by Hollywood. By starting at the end and then going back to provide an explanation of how the characters got there.

4.                  When, Where, What, Who, Why, How? Ask these questions and fill in the gaps. Goes well with no. 5

5.                  Use Mind Maps. If you haven't used Mind Maps before then learn how to do so. They are great for creating ideas and then finding the links.

6.                  List of characters, emotions, place, time. This is another way to find different elements of a story.

7.                  Look at storylines of films/books/TV and substitute different elements. Most stories have already been written. Whether it is in great classics or soaps, stories remerge, reworked and with new names but often the same outcomes.

8.                  Create a journey. Most stories are about journeys from A to C via B. They are journeys of discovery about self, about others, about power and frailty, about selfishness and selflessness. It is the settings that change.

If you would like help finding your stories, get in touch.

Creating Your Own Stories for Business and Presentations (Part 2)

Looking to create stories for your business? Stories are so powerful as they combine emotion, action, heros and villains and can really bring your business and presentations to life.

To start with you need to ask yourself a series of questions.

◦             What is the goal of your story? What do you want to happen as a result of telling your story?

◦             What’s in it for the audience? Why should they be interested? Why is it important that they listen?

◦             How much do they already know? If an audience is new to an area, how can you make your story simple enough to introduce them to a brad concept when they don't have the detail?

◦             What do you want your audience to spontaneously recall? What do you want people to walk away with?

o   That the lemon was orange? (ie not what they first thought.)

o   That the product is fun? (ie: it makes them smile when they think about it.)

o   An image of the bright red balloon? (ie. a specific picture.)

o  It made me sad, but happy? (ie. a specific emotion)

o A shocking fact (one that is difficult to shift from your mind)

◦             Where is the best place to use your story in the presentation?

o   The beginning - to capture attention and make sure that they have got the gist.

o   The middle - to recapture attention.

o   The end - to leave them with an emotional feeling to remember.

People's attention span is short. So using stories at strategic points cannot only be used to create contrast,  evoke emotion, explain difficult topics well, but it can also bring people's attention back to your narrative. Have fun with them!

Using Stories in Business (Part 1)

Using Stories in Business

I recently watched a comedian strutting his stuff on stage and was struck by his ability to tell a simple story and have the audience respond with gales of laughter. What was it he was doing that was so successful? After all he was only telling a story about buying Christmas presents with his wife. The trials and tribulations, the misunderstandings, the ultimate denouement and the punchline. The story itself was very simple and ordinary but what he was doing was very clever. He was tapping into other people's perceptions and experiences and turning them on their head. Like most great comedy, it was taking the ordinary, making it extraordinary and evoking emotion along the way.

For centuries we have used stories to pass on information. But in much of modern business life we have forgotten how to use them effectively. This is particularly true when it comes to presentations. We all know that there are millions of presentations made every day, the majority of them less than riveting. So what can you do to stand out from the crowd and make you presentations really memorable?

 Stories Stick

But why are stories so powerful? The impact of stories lies in the fact that they provoke emotion which is known to be a major influencer in maintaining interest and memory retention.

The brain processes meaning before detail. So starting your presentation with a story so that people get the gist of what you are going to say and then going into the detail improves both concentration and understanding.

It provides a series of hooks on which to hang further explanation. So you can refer back to the story and say "so when the comedian said....the audience rocked with laughter!"

By adding relevant stories at suitable intervals throughout the presentation it is possible to introduce new ideas and spark new interest and re-engage through emotion at a point when the attention might be flagging.

So next time you create a presentation, try starting with a relevant story. It doesn't have to be funny unless you are confident that you can make people laugh. If you can't immediately think of one, pinch a story line from somewhere else such as a movie or a fairy tale. Just make sure you create a relevant link.

Want to find out more about creating stories for presentations or training? We provide story telling coaching to help you find your own stories.  

Top 10: Ways to Lead by Example

Good leaders must lead by example. Through their actions, which are aligned with what they say, they become a person others want to follow. When leaders say one thing but do another, they erode trust, a critical element of productive leadership. Here are 10 of the dozens of ways to lead by example.

1. Take responsibility. Blame costs you your credibility, keeps team members on the defensive and ultimately sabotages real growth.

2. Be truthful. Inaccurate representation affects everyone. Show that honesty really IS the best policy.

3. Be courageous. Walk through fire (a crisis) first. Take calculated risks that demonstrate commitment to a larger purpose.

4. Acknowledge failure. It makes it OK for your team to do the same and defines failure as part of the process of becoming extraordinary.

5. Be persistent. Try, try again. Go over, under or around any hurdles to show that obstacles don’t define your company or team.

6. Create solutions. Don’t dwell on problems; instead be the first to offer solutions and then ask your team for more.

7. Listen. Ask questions. Seek to understand. You’ll receive valuable insights and set a tone that encourages healthy dialogue.

 
8. Delegate liberally. Encourage an atmosphere in which people can focus on their core strengths.

9. Take care of yourself. Exercise, don’t overwork, take a break. A balanced team, mentally and physically, is a successful team. Model it, encourage it, support it! 

10. Roll up your sleeves. Like Alexander the Great leading his men into battle, you’ll inspire greatness in your company.

 Find out more about how to lead your team and deal with difficult behaviour. Visit Dealing with Difficult Behaviour

Build a successful team - interview

Trying to put together a team? Want to understand the process and what happens when you start to create a new team. David Mellor interviews Berry Winter about building teams and teambuilding. Team building should be more than just having a fun day out. In the interview we review the Tuckman model of forming, storming, norming and preforming. Below is an MP3 recoding of the interview.

Check out the Team Building Interview with Berry Winter

Ever wondered what a Johari window was?

The Johari window is named after Joseph Luft and Harry Ingham. It is a model of human interaction, leadership and influence and how and what we choose to reveal about ourselves.

Check out the video.

Team Building

Check out the animation software at Animoto.com. You can create some great animations!

Create your own video slideshow at animoto.com.

Team building with drama (video)

Great day using masks and drama to explore communication skills

Let's hand it to the team! #teambuilding

You have to hand it to them! This team got together to create a collection of hand paintings based on their own hands. They now have a permanent reminder of the fact that they will be hands on in their jobs and work together more as a team.

Five course menu and Drumming!

Just had a great couple of days with a team who chose to create a five course menu and follow it the next day with a drumming session. Great fun had by all.

Not only that they felt that they had got to know each other better and had re-energised as a team.

Spinning the plates

Images of customers spinning plates on the JamBerry stand at Let's Do Business last week. All the talk there was about re-energising people and teams for the future.

Reshuffle Your Cabinet

With a reshuffle in the air, what shoud Gordon Brown remember about change management?


1. Establish a sense of urgency - there's nothing worst than change that drags on, leaving everyone frutated in its wake.
2. Develop a vision and strategy - make sure you are clear on where you want to get to and when
3. Communicate the change vision - don't forget to tell everyone where the organisation is now headed for and why
4. Introduce new customs and practices - make change visible so that it doesn't just become bsuiness as usual
5. Empower a broad base of people to take action - action makes change happen, without it you are lost
6. Generate short term wins - and celebrate them appropriately
7. Consolidate, consolidate, consolidate

Good luck Gordon!